Shipping policy
Last updated: August 2, 2026
LUXURY SIGNATURE ships to addresses within Qatar and select international destinations. We are committed to delivering your order safely and promptly.
Processing Time
Orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. You will receive an order confirmation email immediately after placing your order, and a shipping confirmation email with tracking details once your order has been dispatched.
Domestic Shipping (Qatar)
We offer the following shipping options for deliveries within Qatar:
- Standard Delivery: 2–4 business days.
- Express Delivery: Next business day (for orders placed before 12:00 PM AST).
Shipping fees, if applicable, are calculated at checkout based on the delivery option selected and your location.
International Shipping
We ship to selected international destinations. International shipping times vary by destination and typically range from 5–14 business days after dispatch. International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping fee.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment in real time. If you have not received your shipping confirmation within 3 business days of placing your order, please contact us at customer.service@luxury-signature.com.
Failed Deliveries & Returned Packages
If a delivery attempt is unsuccessful due to an incorrect address provided at checkout, or if the package is unclaimed and returned to us, you will be responsible for the re-shipping cost. Please ensure your shipping address is complete and accurate before placing your order.
Damaged in Transit
In the unlikely event that your order arrives damaged, please retain the original packaging and contact us within 48 hours of receipt at customer.service@luxury-signature.com with photographs of the damage. We will work with you to arrange a replacement or refund.
Contact Us
For any questions regarding your shipment, please reach our customer care team at customer.service@luxury-signature.com.